Is it working right now?
If the equipment is not working, that is a breakdown rather than a service. Arrange a loading dock equipment repair assessment instead. Planned maintenance is for equipment that is working, to keep it that way.
A programme built around your equipment
How often equipment needs servicing depends on how hard it works, much like a car. Most sites are serviced every 6 to 12 months, and high-use equipment every 3 months. The technician sets the interval after seeing the equipment, its condition and how the site uses it, and it can change if the use changes.
Larger sites usually need their dock equipment serviced on a schedule as part of managing their plant. We can keep service history on record and remind you when visits are due.
ServiceMaxx services all makes and models within its covered scope. Programmes can include dock levellers, dock lifts and dock scissor-lift tables, boom gates, dock bumpers, barriers and related loading-dock equipment.
A proper service: cleaned, greased, checked and reported
A loading dock is robust equipment and not a lot goes wrong with it, but when it does it is usually something small. Vibration slowly loosens plugs, nuts and sensors. Hydraulic hoses harden with age and wear where they rub. Grease points that are hard to reach get skipped, and the grease goes hard until the point can no longer be greased at all. A thorough service catches these before they stop the dock.
We clean under every dock we service. Rubbish, grime and sometimes vermin collect in the pit and around the hinges, especially at food sites, and that dirt ends up in the moving parts.
What a dock leveller service can cover
ServiceMaxx's dock-leveller maintenance checklist includes technician checks of:
- the full operating cycle
- electrical-system connections
- hydraulic fittings, hose assemblies and oil level
- hold-down welds, fasteners and visible structural condition
- the maintenance prop and support legs
- lip activation, tilt, pivot pockets and cylinder clevises
- rear and lip hinges
- dock bumpers and operating signs
- roller-door and boom-gate interlocks where fitted
- the area around hinges and below the leveller.
The checklist can involve inspection, testing, adjustment, lubrication and cleaning as appropriate. These are technician activities, not instructions for site staff.
Dock scissor-lift tables have their own checklist, including the operating cycle, hose assemblies, hydraulic fittings, pivot points and bushes, rollers and roller paths, safety-bar sensitivity, the up limit, the pressure-relief and flow-control valves, safety chocks, and cleaning the table and pit.
What your service report includes
Each visit is recorded in a service report covering:
- the site and the equipment serviced
- each checklist item the technician checked
- the technician's notes and anything that needs follow-up
- photos the technician selects from the visit
- technician and customer sign-off.
Service history and reminders
ServiceMaxx can keep service history on record and provide maintenance reminders. This helps sites manage planned visits across covered loading-dock equipment without relying on a single generic interval.
From findings to repair options
A maintenance visit can identify items that need further attention. ServiceMaxx can assess repair options, parts replacement, fabrication or replacement where appropriate. Some findings need parts or follow-up work after the planned visit.
Maintenance across South East Queensland
Based in Yatala QLD 4207, ServiceMaxx supports industrial and commercial loading docks across South East Queensland. Our scope does not include forklifts or general non-dock fleets.